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Customers

We are becoming increasingly important in our customers’ lives.

We provide personalised solutions to our customers’s needs.

SATISFACTION INDEX OF OUR CUSTOMERS B2C 7.64 B2B 7.72

At December 2018 we were leaders in customer satisfaction in 11 of the 17 countries in which we are present.

How do we achieve it?

By adapting our services to customers’s expectations:

Integrating services and platforms:

Flexible offers which are adapted to your needs:

Inclusive: We work on models and commercial proposals that are adapted to people with fewer economic resources.

Pre-pay, which accounts for 55% of our mobile customer base, or specific broadband packages such as “Charges per Day”.

Accessible

ACCESSIBLE HANDSETS

Increasingly smart products adapted to customers’ needs, using Artificial Intelligence responsibly, Movistar Home.

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