We are becoming increasingly important in our customers’ lives.
We provide personalised solutions to our customers’s needs.
At December 2018 we were leaders in customer satisfaction in 11 of the 17 countries in which we are present.
By adapting our services to customers’s expectations:
Integrating services and platforms:
Inclusive: We work on models and commercial proposals that are adapted to people with fewer economic resources.
Pre-pay, which accounts for 55% of our mobile customer base, or specific broadband packages such as “Charges per Day”.
Increasingly smart products adapted to customers’ needs, using Artificial Intelligence responsibly, Movistar Home.
By adapting our products and services to the expectations of other companies and SMEs:
Integrating services and platforms: Our MultiCloud service encompasses the commercialisation of different Cloud products; from Private Clouds, Telefónica’s Virtual Data Centre and the public Clouds of Amazon and Azure, together with centralised management and administration.
Flexible offers which are adapted to your needs: We offer you solutions to improve the management of your company, and we also have an ecosystem of partners who complement our catalogue of solutions.
LEGO LIKE VALUE PROPOSAL
Inclusive: We have specific services which favour companies according to their specific characteristics.
Accessible: We cross borders and offer our services anywhere.
Through strategic agreements with partners, we provide service in over 170 countries.
Increasingly smart products which are adapted to customers’ needs, using Artificial Intelligence, Internet on things or Big Data, among others. All in a responsible manner.