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Trust
When privacy and security determine
trust

In the age of data and artificial intelligence, managing must be conducted with maximum security, while respecting the privacy of our clients and guaranteeing their rights.

We act with the utmost responsibility in all parts of the organisation.

PRIVACY AND SECURITY
We guarantee the privacy and security of our clients’ data, from the design phase and across our entire value chain.
CORPORATE GOVERNANCE
We adhere to sound, ethical criteria and we have a reliable management model.
CLIENTS
The relationship of trust with our clients is what drives us.
We are creating a secure digital environment for our clients

NOTEWORTHY ACTIONS

We have privacy centres in the countries in which we are present.

We were the first telecommunications company to publish ethical principles of Artificial Intelligence.

We believe in transparency,responsibility, and the long term.

NOTEWORTHY ACTIONS

We are committed to diversity and independence, so 52% of the directors are independent.

We are committed to the long term.

PAYMENT LINKED TO LONG TERM SUSTAINABILITY

20% Variable compensation linked to longterm sustainability CLIENT TRUST CONFIDENCE OF THE PUBLIC, GENDER EQUALITY AND CLIMATE CHANGE 15% 5%
We gain IMPORTANCE in the life of our clients.

NOTEWORTHY ACTIONS

Our clients trust in us and recommend us.
This is why we have the client satisfaction index with the highest rating in 11 countries.

7.64 20% CSI FY18 NPS FY18 OVER 100 Better than our competitors in 11 countries (CSI 2017: 7.58)

According to Fortune, we are the most admired telecommunications company in Europe and the third globally in 2018.

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