Our suppliers are another of the key factors in our transformation. Both
because they make the technical solutions possible and because of the
direct contact they have with our customers, especially those which
provide support and customer services.
IMPACT OF OUR ACTIVITY ON SOCIETY
We work with our suppliers and
partners as allies to achieve social and environmental management standards, ensuring and promoting respect of human
We manage our supply chain in a sustainable manner, monitoring the risks and improving engagement with our suppliers:
OUR APPROACH: COMPLETE MANAGEMENT OF THE SUPPLY CHAIN
Engagement and minimisation of risks
We require 100% of our suppliers to undertake their activities applying similar ethical standards to ours, which ensure the fulfilment of fundamental human and labour rights, as well as the protection of the environment.
We have 311 business groups and 1,072 suppliers which supply us with products or services identified as of possible high risk in the sphere of sustainability.
We identify possible ethical and corruption risks in our accreditation or registration process of 100% of our suppliers.
We have 910 critical suppliers evaluated in regard of Sustainability aspects (including the different subsidiaries associated with the evaluations with Group-level scope).
19,113 administrative or on-site audits and 811 suppliers with improvement plans – 8% of those awarded contracts.
We promote training:
We complement our sustainable management model, in each of the steps, with training and engagement with our suppliers, which allows us to create awareness and promote capacities to improve the sustainability of the supply chain.
We are members of Joint Audit Cooperation,in which we and another 15 telecommunications operators join forces to verify, evaluate and develop the implementation of sustainability standards in factories of suppliers we have in common, mainly in risky areas such as Asia, Latin America and Eastern Europe.
Other key alliances which we form part of are Responsible Minerals Initiative and the Public-Private Alliance for Responsible Minerals Trade.
The satisfaction of our suppliers has improved compared to previous years, attaining an average score of 8.22 in 2018, and our commitment to sustainability is one of the most highly regarded aspects.