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Transformation and efficiency
Digitalisation
in a responsible way

The explosion of new technologies has given rise to exponential growth in data traffic through our networks; therefore those networks must be transformed in order to provide a better, more agile and dynamic response.

Thus, for example, through augmented reality, virtual reality, robotics or blockchain, connections will increase from the current 20 million devices to around 75 million in 2025.

image/svg+xml 50% ANNUAL GROWTH IN DATA. THERE IS NO OTHER SECTOR WITH THAT RATE OF GROWTH.
The network of the future

The basis of our business is connectivity, constructed over many years and with different technologies. How can we make it more up-to-date and efficient?

The networks of the future are radically different from those that have existed up to now. Telefónica is transforming and getting ready to lead the change.

SERVICES PROCESSES INFRASTRUCTURES
INFRASTRUCTURES PROCESSES SERVICES

PHYSICAL INFRASTRUCTURE

Thanks to the virtualisation of the network, our physical infrastructure (cables, base stations, fibre, etc.) becomes “liquid” Network. We thus gain in flexibility, speed and quality of the response.

That permits both the constant, intensive use of data on our networks and the offer of digital and customised services. With services in the cloud, the Internet of Things or edge computing becoming increasingly important.

INFORMATION SYSTEMS

We manage our Network through modular information systems and cloud processes which make it more flexible, scalable and agile. In addition, the use of Artificial Intelligence enables us to anticipate demand and attend to our customers in real time from a 360-degree vision.

Through the UNICA programme, we are the leaders in the area of Telco Cloud.

In 2018, we launched UNICA in 11 countries and 2 global centres. Telefónica is the leader in its sector in network virtualisation, as reported by Analysys Mason in its “Telco Cloud Index 2018”:

image/svg+xml 11 GLOBAL CENTRES 2 COUNTRIES

BETTER SERVICES

The transformation of the Network and the digitalisation of the processes have made it possible to place the customer at the very centre of the Telefónica Network.
The aim of that process of change is to improve our customers’ experience, from the first contact.

In that way, we can offer them a true digital experience.

E2E DIGITALIZATION: THE CUSTOMER AT THE CENTRE

  • image/svg+xml IT FACILITATES DIRECT CONTACT WITH THE CUSTOMER
  • image/svg+xml IT PERMITS MORE USER-FRIENDLY AND EFFICIENT TRANSACTIONS AND PAYMENTS.
  • image/svg+xml IT PROMOTES THE USE OF DIGITAL CHANNELS, GAINING IN AUTONOMY AND FLEXIBILITY
  • image/svg+xml IT IMPROVES THE EXPERIENCE WITH OUR SERVICES AND WITH TECHNICAL SUPPORT
  • image/svg+xml BETTER CUSTOMER SERVICE EXPERIENCE
Energy and
climate change targets

We achieved our 2020 targets two years early

ENERGY AND CLIMATE CHANGE TARGETS 2015-2020/2030

ENERGY EFFICIENCY Halve our energy consumption per traffic unit RENEWABLE ENERGIES PLAN -Certificates of Guarantee of Origin. -Long-term purchase agreements (PPAs). -Self-generation. RENEWABLE ENERGY Electricity from renewable sources. DECARBONISE TELEFÓNICA (Reduction of our GHG emissions) (1) tCO 2 2010 2015 2020 2025 2030 2ºC Scenario Paris Agreement -50% MWh/PB -50% 2030 100% 2030 50% 2020 -30% 2020 SBTi certified targets ENERGY EFFICIENCY PROGRAMME Network transformation , shutting down -Power saving features (PSF) -Cooling. -Power and lighting equipment. legacy.

GLOBAL ENERGY AND EMISSIONS TARGETS 2015-2020

A responsible network

The main environmental aspects of the Network are the consumption of energy and the recycling of waste, although we manage all of our possible impacts such as noise and water consumption.

image/svg+xml +80% TELEFÓNICA’S EMISSIONS WITHOUT A RENEWABLE ENERGY PLAN WOULD HAVE INCREASED BY

RESPONSIBLE MANAGEMENT AND NETWORK INFRASTRUCTURE

image/svg+xml LIFE CYCLE OF THE RESPONSIBLE NETWORK 5,750 Environmental licences and permits 4,360 Base stations with renewable energy 32,500 Measurement of electromagnetic fields 10 M € Expenditure on environmental control 139 Energy efficiency projects 97% Waste recycled 58% Renewable energy PLANNING AND CONSTRUCTION OPERATION AND MAINTENANCE DISMANTLING 240,000 Equipment reused 30 M € Sale of waste from operations 5,000 t WEEE recycled -37% Emissions (scope 1+2) -64% Energy consumption by traffic (MWh/PB)

We reduce our impact and provide solutions to major environmental challenges through digitalisation.

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